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Evolve Family Law Net Promoter Scores

What Is A Good NPS?

The lawyers I have were great. They kept me notified on everything that was going on. Very informative and clear with explaining things to me.

Anonymous

At Evolve Law, we are diligent about improving our services to our clients. Not only do we value the feedback our clients provide us, but we act on it. The below dashboard shows our Net Promoter Score (NPS) results from surveys we have sent to dozens of clients over the last several months. It pains us to see the 5 dissatisfied clients and 14 detractors, but gives us an opportunity to reach out and find out what we could improve or work on to make their experience better. 

How satisfied are you with your most recent interaction with our office?

  • Very satisfied 152
  • Somewhat satisfied 19
  • Neither satisfied nor dissatisfied 5
  • Somewhat dissatisfied 2
  • Very dissatisfied 3
NPS graphic

How likely are you to recommend Evolve Law to your friends, family or colleagues? (Not likely at all - Most likely)

  • Promoters 131
  • Passives 34
  • Detractors 14
nps-score

We will never stop seeking feedback from clients and trying to do whatever we can to provide the best experience we can for our clients.

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Evolve Family Law Net Promoter Scores

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Important Disclaimer

DISCLAIMER: As our law office extends its services nationally under the National Mobility Agreement (NMA), we are committed to providing transparent information regarding the scope and limitations of our practice in various jurisdictions.

The NMA facilitates both temporary and permanent mobility of lawyers across Canadian jurisdictions, allowing for the provision of legal services beyond our home province. However, certain conditions and limitations apply, as outlined in the NMA.

Temporary Practice:

  • Regulatory Compliance: Lawyers must comply with the professional conduct and ethical standards of the host jurisdiction.
  • Insurance Requirements: Lawyers must carry professional liability insurance that meets the standards of the host jurisdiction.
  • Scope of Practice: Temporary practice does not extend to areas of law specifically reserved to practitioners licensed in the host jurisdiction.

Permanent Practice:

For clients seeking services requiring permanent practice outside our primary provinces, we provide a directory to help you find a local lawyer.

Limitations:

  • Unauthorized Practice: Engaging in unauthorized legal practice outside of temporary allowances is not permitted.
  • Practice in Quebec: The NMA primarily applies to common law jurisdictions, and different rules may apply for practice in Quebec.

For a full understanding of the agreement, please visit the National Mobility Agreement on the Federation of Law Societies of Canada website.

If you have any questions or need further clarification about our practice in a specific jurisdiction, please contact us directly.

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